Privacy

Read our privacy policy here.

The International Documentary Film Festival Amsterdam (IDFA), with email address info@idfa.nl, declares the following:

IDFA adheres to the requirements of the General Data Protection Regulation (AVG) and handles its customer data in a confidential manner. Personal data from customers and visitors to our websites are handled and protected with the utmost care.

Purposes of the use of your personal data

You can leave personal data on the IDFA website, by email or phone for the following reasons:

to log in to one of our customer portals
to leave a contact request with us
to sign up for our newsletter
to order tickets

We use this data for the following:

handling your payment
handling your order
calling or emailing you (if required) to carry out our services
informing you about our services and products, and possible changes to them
delivering tickets to you
answering your questions
sending you a newsletter

IDFA does not use the information you provide for purposes other than those for which you have entered this data yourself. If you sign up for the newsletter, your data will be included in our database. This means that you may also receive other emails from us in addition to news items, such as an invitation to an event that we organize.

Nature of personal data

IDFA distinguishes between two groups of people:

Festivalgoers and business associates
Accredited guests

The data we store from festivalgoers and business associates include:

name, address, email address, phone number, interests, newsletter preferences, IP address, membership in BGL, CJP or Stadspas

The data we store from accredited guests include:

name, address, email address, phone number, gender, date of birth, job title, occupation, nationality, travel itinerary, residence information, biography, language background, education, interests, newsletter preferences, IP address and their organization

We do not collect sensitive data such as health, criminal record or your country of birth.

Automated decision-making

IDFA does not make decisions based on automated processing on matters that can have significant consequences for people. This concerns decisions made by computer programs or systems that do not involve a human being (for example, an IDFA employee).

Providing personal data to third parties

IDFA will share your personal data with various third parties if this is necessary to carry out the transaction and to comply with any legal obligation. With companies that process your data on our order, we enter into a Processor Agreement to ensure the same level of security and confidentiality of your data. IDFA remains responsible for these processing operations. In addition, IDFA will only provide your personal data with your express permission to other third parties.

How long we store personal data

IDFA does not store your personal data for longer than is strictly necessary to realize the purposes for which your data is collected. We use the following retention periods for the following categories of personal data:

Festivalgoers and business associates: 3 years after last contact
Travel itineraries and accommodation details: 1 month after stay
Financial data of festivalgoers and guests: 7 years after the last transaction (the length of time required by law for the storage of fiscal data)

View and change

You may always request access to data that IDFA has stored on you. You can also modify or delete this information. Send an e-mail to info@idfa.nl.

Our website makes limited use of JavaScripts and cookies. Cookies are small text files with information about your surfing behavior, for example. By using cookies, we can measure how our site is used and how it can be further improved. We use Google Analytics for this. In addition, we use cookies that are necessary for the proper functioning of the website, for example with the login portal for customers.

Social media

In some cases, IDFA uses specific target groups in social media campaigns. These target groups are created either directly within the social media platform or by uploading visitors’ e-mail addresses onto the platform and matching them to users on platform. In this way, IDFA can approach its visitors in a targeted manner or otherwise within a social media campaign. If you do not consent to this activity, please contact us on info@idfa.nl. You can also manage your advertising preferences via your Facebook settings.

Photography and video

During IDFA, photographers and videographers will be capturing various moments of the festival. The resulting images and videos will be used exclusively for IDFA's communication and promotional purposes, including the website, annual report, newsletters, social media, and other publications. This policy also applies to Het Documentaire Paviljoen, which hosts events and programs throughout the year that may similarly be documented. If you do not wish to appear in any published images, please inform us, and we will promptly remove any content in which you are recognizable. You can reach us via info@idfa.nl.

Permission

IDFA uses cookies on its website only if you have given permission. There is also the possibility to set your browser in such a way that you never receive cookies at all.

Links to other websites

In certain places, our internet pages contain links to other websites. IDFA is not responsible for the privacy and cookie policy that applies to the websites of third parties.

Complaints

Do you have a complaint about how we have handled your data? Please be so kind as to discuss this with us first. Subsequently, you can contact the Dutch Data Protection Authority at https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons. They can then decide to initiate an investigation into the situation.